Terms and Conditions

Here is a short guide to the rules you accept when you open a Prism Casino account. It does not replace the full Terms and Conditions, which prevail if anything here reads differently. We can revise those terms whenever needed, and a revised version applies as soon as it is published. Bets that were still open at that moment stay under the earlier version.

Operator and licence

Prism Casino is run by Primrose Media Limited, registered on the Island of Anjouan in the Union of Comoros under company number 15804. Our licence is issued by the State of Anjouan, pursuant to the Computer Gaming Licensing Act 007 of 2005, and Anjouan law governs the agreement between you and us.

Who can join

Players must be 21 or older, or older still where local gambling law sets a higher age. We may ask for proof of age at any moment. Our country check lists Canada as allowed for play, so Canadian residents can register with us. Hiding your real location with a VPN, a proxy or a similar tool is not permitted.

Your account

Every player and every household may hold a single account. Extra accounts are closed, their winnings are not paid and their withdrawals are cancelled. Give us correct details and update them when they change. Your password stays private, and anything done through your account counts as your own activity. An account with no logins, games or deposits for two years becomes inactive, and we may delete it after sending a notice to your registered email address.

Verification

Before a withdrawal can be processed we complete Know Your Customer checks. We can request a government photo ID, a utility bill no older than three months, images of both sides of any card used to deposit in the past three months and a selfie in which you hold your ID. Some account features can be paused until the documents are checked.

Deposits

Deposits must come from a card, bank account or wallet that is registered in your name. Card fees range from 3% to 10%, while crypto deposits carry no fee. All wagering runs in U.S. dollars, and funds in a player account do not earn interest.

Withdrawals

Our team reviews each request within 7 to 10 business days and sends the money within 7 to 10 business days of approval. Up to $2,500 is paid each week, and higher VIP levels can raise that amount. If you did not wager your deposit at least once, an 8% fee applies, with a minimum of $4. Players who mostly deposit by card are paid by bank wire to an account in their own name, and crypto payouts are reserved for players who mainly deposit with digital currency.

Bonuses and tournaments

Unless an offer says otherwise, bonus funds need 40x playthrough on slot machines and on keno, bingo, Plinko, scratch cards and board games, and 60x on table games and video poker. Games on the Not Allowed list cannot be played with bonus money. Only one bonus may be active at a time. Tournament buy-ins are taken from your real money balance and are refunded when a tournament is cancelled.

Complaints and disputes

Write to Customer Service through the links on our website, using your registered email address, and we aim to answer within 28 days. A dispute about a wager has to reach us within three days of the result. After that, you can turn to the Central Dispute System (CDS), an independent service created by our software provider.